Help Center

If your Air1 doesn’t respond when you press the power button, try these steps:

1. Make sure the USB-C power cable is securely connected.
2. Check that you’re using a compatible 5V/2A power supply.
3. Try a different compatible power adapter or USB power source.
4. Disconnect the power, reconnect it, and try turning on the unit again.

If the unit still doesn’t respond, contact SAITRIO Support.

Air1 may stop operating if the water level becomes too low or if the system encounters an operating issue.

First, check the water level indicator.

If the low-water indicator is flashing or illuminated:

1. Check the water level.
2. Refill as needed.
3. Restart the system once the water level is restored.

If the unit stops without a low-water warning, or continues shutting down unexpectedly despite sufficient water, contact our support team.

Operating time can vary with pad size, environmental conditions, and water consumption.

If your Air1 turns off within a few minutes of starting:

1. Check that the water level is sufficient.
2. Make sure the cooling pad and hoses are properly connected.
3. Verify that you’re using a compatible 5V/2A power supply.
4. Disconnect and reconnect the power, then restart the unit.

If the issue continues, stop troubleshooting and contact SAITRIO Support.

If your Air1 becomes unresponsive and requires the power cable to be disconnected before it can restart:

1. Check that the USB-C connection is secure.
2. Verify that the power supply meets the required 5V/2A specification.
3. Try another compatible power source.

Repeatedly needing to disconnect the power cable is not expected normal operation.

Please contact SAITRIO Support if the issue persists.

During the first setup, water flows from the reservoir into the cooling pad and circulation system.

As the pad fills, the water level in the reservoir may decrease. This is normal during initial filling.

Follow the initial setup procedure and add water as needed until the system is properly filled.

Tip: Watch our Setup Guide for the complete two-stage filling process.

After refilling:

1. Check that the water level has been restored.
2. Make sure the unit is positioned correctly.
3. Restart the system by turning it off and then on again.

Some earlier Air1 versions may turn off automatically after the water level is restored. Other versions require a manual restart.

If the warning remains after restarting, contact SAITRIO Support.

Air1 uses water circulation and evaporative cooling to help manage heat at your sleep surface.

Water consumption varies depending on:

• Cooling pad size.
• Room temperature and humidity.
• Operating conditions.
• Duration of use.

Larger cooling pads may require more frequent refilling.

Check the water level before bedtime and refill as needed.

If water consumption suddenly increases or you notice moisture around the system, inspect for possible leaks and contact Support.

There is no fixed refill interval for every environment.

Water consumption depends on pad size, room conditions, and usage.

We recommend checking the water level before each use, especially before overnight operation.

Never exceed the reservoir’s MAX fill level.

Air1 uses water circulation and evaporative cooling to help reduce heat buildup at your sleep surface.

Cooling performance depends on room temperature, humidity, airflow, and other environmental conditions.

If cooling feels weaker than expected:

1. Confirm that the system is powered on and operating.
2. Check the water level.
3. Make sure the hoses are securely connected and not kinked.
4. Check that the unit’s air vents are unobstructed.
5. Inspect the filter and replace it if needed.

Air1 is designed for direct sleep-surface cooling. It does not refrigerate water like Air1 Pro or replace room air conditioning.

If the unit is running but the pad doesn’t feel noticeably cooler:

1. Check that the initial filling process was completed.
2. Confirm that the reservoir contains sufficient water.
3. Inspect the hoses for kinks or restrictions.
4. Make sure the hose connections are secure.
5. Allow the system time to circulate water through the pad.

If cooling performance remains unusually weak, contact SAITRIO Support.

Air1’s evaporative cooling performance can vary with environmental conditions.

Changes in room temperature, humidity, and airflow may affect how cool the sleep surface feels.

For more consistent performance, keep the unit’s ventilation openings clear and maintain the recommended water level.

Stop using the system immediately.

1. Turn off the unit and disconnect the power.
2. Avoid further operation.
3. Do not attempt to repair or seal the cooling pad yourself.
4. Contact SAITRIO Support with photos of the affected area, if possible.

Our support team will help assess the issue and determine the appropriate next steps, including warranty service where applicable.

If you notice water around the hose connection:

1. Turn off the unit and disconnect the power.
2. Check whether the connection is loose or visibly damaged.
3. Make sure the hose is correctly aligned and securely connected.
4. Do not force or overtighten the connector.

If the connection is damaged or leakage continues, do not operate the system.

Contact SAITRIO Support for assistance.

Moisture may have several possible causes, including condensation or water leakage.

If you notice unexpected moisture:

1. Stop using the system and disconnect the power.
2. Check the cooling pad and hose connections for visible signs of leakage.
3. Inspect the surrounding bedding and mattress.

Do not continue using the system until the source of the moisture has been identified.

Contact SAITRIO Support if you’re unsure whether the moisture is caused by condensation or a leak.

Residue or discoloration may develop over time depending on water quality, environmental conditions, and maintenance.

If you notice unusual buildup:

1. Stop using the system.
2. Empty the removable water tank.
3. Clean and rinse the tank according to the care instructions.
4. Refill with fresh purified or distilled water.

Do not add bleach, vinegar, disinfectants, or other cleaning chemicals to the circulation system unless specifically instructed by SAITRIO.

If discoloration persists or appears inside the circulation system, contact Support.

Air1 features a removable water tank for easier routine maintenance.

1. Turn off the system and disconnect the power.
2. Remove the tank according to the product instructions.
3. Empty any remaining water.
4. Gently clean and rinse the tank.
5. Reinstall the tank securely before use.

Always follow the care instructions supplied with your model.

Watch the Maintenance Guide →

Before storing your Air1:

1. Turn off the system and disconnect the power.
2. Drain the water according to the product instructions.
3. Clean the removable tank.
4. Allow the components to dry before storage.
5. Store the system in a clean, dry location.

Avoid storing the system with standing water inside.

We recommend replacing the filter approximately every three months, depending on usage and water conditions.

Regular filter replacement helps maintain water flow and system performance.

Air1 and Air1 Pro use compatible replacement filters.

Shop Replacement Filters →

Follow the filter replacement instructions supplied with your system.

The replacement process involves removing the existing filter and inserting a new one securely into its designated position.

Make sure the filter is properly seated before operating the unit.

Watch the Filter Replacement Guide →

Some fan and water-pump noise is normal during operation.

If you notice unusual rattling, vibration, or a sudden increase in noise:

1. Make sure the unit is placed on a stable, level surface.
2. Check that the air vents are unobstructed.
3. Confirm that the water level is sufficient.
4. Inspect the hoses for kinks or restrictions.

If the noise persists or sounds mechanical, contact SAITRIO Support.

Air1 uses a slim cooling pad with integrated water channels.

Some users may notice the pad’s structure depending on sleeping position, bedding, and personal sensitivity.

For additional comfort, use a compatible Cool-Touch Cover and make sure the pad lies flat without folds or bunching.

If your cooling pad moves during use:

1. Make sure it is positioned flat on the mattress.
2. Check that the hoses are not pulling on the pad.
3. Smooth out any folds or wrinkles.
4. If your configuration includes a Cool-Touch Cover, ensure it is fitted correctly.

Avoid placing tension on the hose connections.

Place the Air1 cooling unit on a stable, level surface beside your bed.

For proper operation:

• Position the unit at approximately mattress height or slightly higher.
• Keep the ventilation openings unobstructed.
• Avoid bending or pinching the hoses.
• Keep the unit away from locations where it could be knocked over.

Follow the placement instructions supplied with your system.

If your Air1 doesn’t operate as expected after installation:

1. Confirm that the cooling pad and hoses are correctly connected.
2. Make sure the initial two-stage water filling process was completed.
3. Check the water level.
4. Verify that you’re using a compatible 5V/2A power supply.
5. Restart the system.

If the issue continues, contact SAITRIO Support.

Watch the Setup Guide →